Pre-test Messaging to Reduce Cancellations in Nuclear Medicine: Evaluation in Cardiac Stress Testing and FDG PET Scheduling
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The authors aimed to evaluate the effectiveness of pre-procedure messaging in reducing appointment cancellations, rescheduling, and delays for cardiac stress testing and FDG PET at a U.S. tertiary hospital. Their findings indicated that pre-procedure messaging significantly decreased cancellations and rescheduling rates, particularly for FDG PET appointments, and also reduced appointment delays, suggesting that enhanced communication can improve scheduling efficiency and patient adherence in nuclear medicine services.
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