Dimensions of patient-perceived service quality in primary care: a web-based cross-sectional survey of adults aged 50-59 with hypertension or diabetes in South Korea

This study aimed to explore and validate the dimensions of primary care service quality as perceived by South Korean patients aged 50-59 with hypertension or diabetes. The authors identified a two-dimensional structure of service quality—"Care Excellence" and "Cost"—and found that while both dimensions significantly predicted patient satisfaction, only "Care Excellence" was a strong predictor of the intention to reuse services. The findings suggest that improving "Care Excellence" is crucial for enhancing overall service quality in primary care.